Privacy Policy
Learn how we collect, use, and protect your personal information.
On this page
1 Introduction
At Steff Global Tech, we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have over your data. By using our website or services, you agree to the practices described in this policy.
2 Information We Collect
Information you provide to us
- Account information: name, email address, phone number, and password when you register.
- Order information: delivery address, state, phone number, and order notes when you place an order.
- Payment information: processed securely by our payment partner, Paystack. We do not store your card details.
- Communications: messages you send us via WhatsApp, email, or our contact form.
Information collected automatically
- Device information: browser type, operating system, device type.
- Usage information: pages visited, time spent, links clicked.
- IP address and approximate location (for security and fraud prevention).
3 How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders, including delivery and customer support.
- To communicate with you about your orders, account, or inquiries.
- To improve our website, products, and customer experience.
- To prevent fraud and secure our systems.
- To send promotional emails or SMS (only if you opt in — you can unsubscribe anytime).
- To comply with legal obligations.
6 Data Security
We use industry-standard security measures to protect your personal information, including:
- HTTPS encryption on all pages (SSL/TLS).
- Hashed passwords (we never store your password in plain text).
- PCI-DSS-compliant payment processing via Paystack.
- Regular security monitoring and updates.
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we take all reasonable steps to protect your information.
7 Your Rights
Depending on your location, you may have the following rights:
- Access: request a copy of the personal data we hold about you.
- Correction: update or correct inaccurate information (via your profile page).
- Deletion: request that we delete your personal data, subject to legal obligations.
- Opt-out: unsubscribe from marketing emails or SMS at any time.
- Objection: object to how we process your data in certain circumstances.
To exercise any of these rights, contact us at info@steffglobal.com.
8 Data Retention
We keep your personal information only as long as needed for the purposes outlined in this policy or as required by law. Specifically:
- Account data: retained while your account is active.
- Order data: retained for 7 years for accounting and tax purposes.
- Marketing data: retained until you unsubscribe.
9 Children's Privacy
Our website and services are not directed to children under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us so we can delete it.
10 Third-Party Links
Our website may contain links to third-party websites (e.g., social media, delivery tracking). We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.
11 Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version here with an updated "Last updated" date. We encourage you to review this page periodically.
12 Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
- Email: info@steffglobal.com
- Phone: +234 704 739 8707
- Address: Abia State, Nigeria